Manager Customer Operations EMEA

Are you the Manager Customer Operations we are looking for? Do you like working in a dynamic environment? Then we are looking for you!

On behalf of one of our client Bugaboo is DPA is looking for a:

Manager Customer Operations EMEA

#Order to cash #Continuous improvement #Managing

Manager Customer Operations EMEA

improving your performance

  • Werk bij top 500 bedrijven
  • Eigen opleidingsbudget
  • Persoonlijke fieldmanager

Wat je gaat doen

  • Ensure smooth and flawless execution of OTIF order to cash and return processes (order management and fulfillment) for all customer channels (retail/etail/ecommerce) served in the designated country/group of countries. Contribute to the operations governance;
  • Manage process performance by analyzing and developing KPI’s. Set up, monitor and improve KPI dashboards and reporting of operational performance;
  • Pro-actively define, initiate and lead improvement projects via roadmap within Bugaboo or with third party logistics providers. Plan and organize special projects where required (e.g., product phase-in/out, customer launches, product reworks);
  • Build partnerships with Bugaboo’s commercial and digital team, customer service team, key retail and etail accounts and third party logistics suppliers and be(come) a trusted advisor. Provide direct support to key retail/etail accounts, cooperating in cross-functional teams;
  • Manage third party logistics providers (warehousing and transportation) within defined cost targets, service levels, agreed governance and to relevant KPI’s. Ensure adherence to trade compliance and retail compliance standards;
  • The manager customer logistics EMEA manages the team of logistics coordinators ensuring team performance is maximized and objectives are clearly set.

Wat we vragen

  • You have 6- 8 years of relevant experience in a similar environment;
  • You have at least a Bachelor degree;
  • Knowledge of ERP systems;
  • Good BI/ reporting knowledge;
  • Preferably also knowledge of other local languages;
  • APICS qualified preferred;
  • Proficient in the English language and local language, both written and verbal.

Wat we bieden

  • Salary based on knowledge and experience;
  • Good secondary benefits;
  • Career opportunities.

Je werkomgeving

Bugaboo is a Dutch design company that makes mobility products such as pushchairs for infants and toddlers and luggage systems. Its products are available in 50 countries.

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improving your performance

  • Werk bij top 500 bedrijven
  • Eigen opleidingsbudget
  • Persoonlijke fieldmanager

Stel je vraag aan Mirte

Business Manager Werving & Selectie Stuur een bericht