eCommerce Order Management Representative

For a client in Amsterdam we are looking for an eCommerce Order Management Representative. 

eCommerce Order Management Representative

improving your performance

  • Werk bij top 500 bedrijven
  • Eigen opleidingsbudget
  • Persoonlijke fieldmanager

Wat je gaat doen

PURPOSE OF ROLE:

Reporting to the Sales Order Processing Manager; ensuring high level customer service provided to Direct customers in Benelux by executing order desk and logistics processes; resolving customer queries; creating regular and ad hoc reports and analysis; working closely with Direct team, Contact Center, Inventory planner, Logistics team, Finance team, and 3rd party Logistics provider.

MAIN ACCOUNTABILITIES:

  • Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation
  • Monitoring order fulfilment journey across different systems, trouble shooting in case of system issues and escalating to IT if cannot be resolved locally
  • Following up on deliveries with the warehouse, ensuring goods issue, delivery and invoicing on time
  • Executing return orders, refunds and exchanges based on direct customer (owner) request; including monitoring requests in CRM system (Engage)
  • Processing customer claims, invoice corrections as per need
  • Resolving direct customer (owner) queries related to direct orders (stock availability, delivery issues, etc), monitoring requests in CRM system (in Engage)
  • Create regular and ad hoc reporting and analysis to support order fulfilment journey
  • Suggesting process changes for improving Logistics and Customer service, optimizing cost and increasing productivity

Wat we vragen

Skills Knowledge & Experience:

Technical:

  • Proven Customer Service and Order desk/Logistics experience
  • Experienced in SAP, CRM systems and webshops and understands how these are linked
  • Highly proficient in Microsoft Excel with a strong understanding of all Office programs
  • Analytical skills, able to process, understand and interpret large data sets
  • Fluent in English & Dutch languages, knowledge of French is an advantage

Behavioural:

  • Customer service mindset
  • Pro-active and solution oriented
  • Good time management, ability to deliver under pressure and to tight deadlines
  • Strong communication and organization skills and ability to develop peer relationships
  • Attention to detail without losing bigger picture
  • Self-motivated, independent, dynamic and results-driven

Wat we bieden

Good primary and secondary conditions. 

Je werkomgeving

A well known company in electronic devices. 

Stel je vraag aan Jaap

Business manager Stuur een bericht

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improving your performance

  • Werk bij top 500 bedrijven
  • Eigen opleidingsbudget
  • Persoonlijke fieldmanager

Stel je vraag aan Jaap

Business manager Stuur een bericht